These are the three main pains we excel at helping owners. Usually, the next question is, “And how do you solve them/help us?” and this is the answer:

By working on business processes, operations optimization, and data analysis.

Let us elaborate further, and put some practical cases. We help them with those three issues by focusing on a few areas. Here are three examples

– Inefficient workflows: Business process analysts can map out the current state of a process, identify the gaps and bottlenecks, and design a more streamlined and effective future shape. They can also implement and monitor the new process, ensuring it meets the desired outcomes and standards. Imagine that every time you need to make a phone, you must go to your house. Nonsense and a waste of time, right? Some process inefficiencies are not obvious, but they have an equivalent impact on your business.

– Poor decision-making: Operations and data analysts can collect, organize, and analyze data from various sources, such as customer feedback, market trends, financial reports, etc. They can provide insights and recommendations based on data-driven evidence, helping managers and executives make informed, strategic decisions aligning with the company’s goals and vision. It is not that managers and leaders don’t know how to make good decisions; it is that starting with incorrect information leads to bad decisions.

– Low customer satisfaction: Business process, operations, and data analysts can work together to understand the customer journey, pain points, and expectations. They can optimize the processes and operations that affect the customer experience, such as product development, delivery, service, etc. They can also use data to measure and improve customer satisfaction, loyalty, and retention.